As you probably know a couple of weeks ago we asked you to fill out a special survey that was created in order to help us define the areas we can improve. One of the most common responses was closely related to our deal policy (both percentages and deal length). Since the first day after receiving the results, we have been working to improve this particular area. It took quite a long time because we needed to carry out quite a few numerical analyses to finally present you with our new offer. The main reasons for these changes are:
- Our desire to unify deals in the long run
- Our goal to achieve full transparency which will make everyone feel treated fairly
The following offer is not only directed to our new customers but to all of our members. These are some of the rules that apply:
- If you started at €2 / $3 and you have more than 40 000 games left to play your remaining number of games will be cut to 40 000
- If you started at €5 / $7 and you have more than 35 000 games left to play your remaining number of games will be cut to 35 000
- If you started at €10 / $15 or above and you have more than 30 000 games left to play your remaining number of games will be cut to 30 000 etc.
- If you started at €25 / $30 and your base deal % is worse than 55% it will be increased to 55%
- If you started at €50 / $60 and your base deal % is worse than 60% it will be increased to 60%
- If you started at €100 / $100 and your base deal % is worse than 65% it will be increased to 65% etc.
If you have already played 30 000 games in Smart Spin your deal % will be adjusted in accordance with your stakes at the moment of reaching 30 000 games
We totally understand the group of players that will not reach 30 000 games until 31.03.2019. That is why we have decided to give everyone a chance to get a better deal until 30.09.2019. It simply means that if you reach 30 000 games you just create a ticket and your base deal will be adjusted in accordance with the stakes you have played at the reaching point
- started at €2 / $3 and after 30 000 games you were at €25 / $30 then you get 55% base deal
- started at €5 / $7 and after 30 000 games you were at €100 / $100 then you get 65% base deal
- started at €50 / $60 and after 30 000 games you were at €100 / $100 then you get 65% base deal etc.
Obviously, there will be also a special deal boost for the extension of your contract:
- 3% to your base deal if you extend the contract to play up to €25 / $30
- 4% to your base deal if you extend the contract to play €50 / $60
- 5% to your base deal if you extend the contract to play €100 / $100
What is more, we have decided to introduce the new VIP program for our players. The idea is extremely simple and it consists in adding 1% to your base deal (irreversibly) for each 10 000 EV$ post
- Nobody is forced to change the old VIP program into the new one (the old one is valid until 31.12.2019 and after that, all boosts from the old program will be canceled)
- If you decide to choose the new program you have to create a ticket to confirm it until 31.03.2019 (There is no way to return to the old one and all boosts from the old program will be canceled after the decision is made)
- It is available for all players (all stakes, all poker rooms so everyone who wants to participate has to create a ticket)
Another very important information concerning both points:
- Deal % will be capped at 75% taking into consideration all additional boosts (although there will be the special VIP status that will allow having 80%). This rule does not apply to the people who decide to stay with the old VIP program
- All changes come into effect from 01.04.2019 and are one-off which means that you can not apply for % boost or cutting the remaining games after 01.04.2019
- All spreadsheets will be updated in the middle of April
- No current deal percentages will be decreased by these changes.
- The boost from the new VIP program will be valid during each contract extension.
- Base deal + new VIP program cannot exceed 75%.
- Please remember that besides the new VIP program we will also introduce regular promotions with additional value for players.
I really hope that you will enjoy the new offer since it is a huge move in the history of Smart Spin. This change is one of the first proofs of our new philosophy concerning our customers.
We strongly believe that the new offers are fair, honest and will let us all work together for the long-term benefit of
You can expect much more positive solutions in the near future
Summary of the changes in Smart Spin from 1st April 2019
Full rules of